Product Support
The portfolio of Product Support services on Xentronik standard- and/or customized products is established and available to Customers Worldwide with the purpose and goal to ensure the best in breed Business Continuity for our Customers.
Our services include amongst others
- Help Desk for consultation and support on minor issues
- Fault handling, system workaround/restoration and fault status reporting
- Preventative maintenance programme on all Xentronik software and 3rd party solution components
- Web based Trouble Ticketing System for tracking, reporting and updating
- Quality management- and On site Inspections
- Product configuration services